FAQ

     

    GENERAL

  • What ages can use Play Pits deodorant?

    • Play Pits can be used at any age. It's a family product, kids, parents, grandparents. It's for all active kids (even if you are a kid at heart)!

  • How long will each tube last while using?

    • Our product generally last between 1-3 months depending on how much you play.

  • Will Play Pits protect me against sweat?

    • Nope, but this is a great thing!

      Antiperspirants contain aluminum which blocks your pores preventing the body's healthy process of sweating. Aluminum has also been linked to cancer, therefore antiperspirants are BAD and sweating is GOOD.

      Don't sweat it, Play Pits does contain ingredients that help absorb sweat.

  • What is Smile Rewards?

    • Smile Rewards is an awesome way to earn points when shopping on PlayPits.com and other participating retailers. The more you buy, the more points you earn. You can use your points towards discounts off future others. Get additional points when you refer a friend! CLICK HERE to sign up now!

  • Tips for transitioning to natural deodorant:

    • We would like to reassure you that because everybody is unique, we all have different experiences when transitioning to natural deodorant. One of the most common changes people report is increased sweating. This is because Play Pits all natural deodorant does not contain aluminum or other toxins known for being related to cancer and other unhealthy side effects such as clogging our sweat pores. As you continue to transition to a healthier lifestyle, your body will naturally detox itself. So, while it is not necessary to perform an additional detox, we do recommend that you allow up to 14-30 days for your body to fully adjust. You can read more about the transition here.

  • Handmade product, texture varies between batches

    • Please be mindful that because Play Pits is completely handmade, the texture may vary from one batch to the next. While one product may appear different than another that you received, they are all equally effective so you will still be #FunkFree when you use it. In the unfortunate event that the texture of your deodorant makes it difficult to apply, we encourage you to contact us by sending one direct email to customerservice@playpits.com or one message through the contact form on our website.

  • How to apply, link to info on how to prevent, remove stains

    • While we cannot guarantee that your clothes won't be stained, we do suggest that you follow our application instructions fully to minimize the risk of transfer. When using Play Pits, rub it in completely with 2 fingers and let it dry as much as possible before getting dressed. If you have any clothes that were previously affected, we recommend that you try oxi clean or dry cleaning. If you prefer DIY methods, try the tips here.

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    REFUND

  • Refund/Return/Exchange

    • Please be sure to take the time to carefully review the details of your order before submitting. By verifying that your products, quantities, and addresses are all correct, you are helping Play Pits ensure your FULL satisfaction. After your order is submitted, you will receive an order confirmation email with the details of your order.

      Once you receive your order confirmation email, your order cannot be changed or cancelled. If you notice you have entered your address incorrectly, please notify us immediately and we will do our best to get it changed within our system before shipment, but we cannot guarantee this.

      Play Pits is unable to change or cancel orders once they have been submitted and processing has begun. We do not offer refunds or exchanges. We do not allow returns under any circumstances due to the fact that we cannot resell or repurpose personal care products once they leave our warehouse.

      Play Pits is a family business and we understand that life happens. If you have a special circumstance regarding your order, please reach out as soon as possible and we will do our best to accommodate you within reason.

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    SHIPPING

  • Shipping Policy

    • Please fully review your order details including your mailing address before submitting your order. Orders cannot be canceled after they have been completed. We are unable to change or cancel any orders after they are placed. Occasionally, we make exceptions for special conditions but these changes are never guaranteed. Due to the high volume of orders that we put forth great efforts to process and ship orders as quickly as possible, any changes are likely to disrupt and delay our packing process for every customer.

      We strongly encourage you to fully review your order details, including your mailing address before submitting your order. We are not responsible for any orders that are misdelivered as a result of incorrect shipping information that you provided. If your order is returned to our warehouse, you will be responsible for shipping costs on your replacement order. For preventative measures, we suggest that you purchase Route Package Protection at a small cost, as an add on to all of your orders.

      When inquiring about delays with an order that has already shipped from our warehouse, your first point of contact should be USPS or Route.

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    INTERNATIONAL SHIPPING POLICY

  • What is an international order?

    • An international order is considered any order that is being shipped to Canada, Mexico, Puerto Rico or anywhere else outside of the domestic 50 United States.

  • How long is processing?

    • After we receive your order, no matter where you reside there is a processing time of 3-5 business days for preparing and perfecting your package.

  • For my order to ship?

    • At this time, we are unable to provide an estimated timeframe for shipping once your order leaves our warehouse. This is due to the fact that it takes longer to get to some parts of the world than others. You will receive an automated shipment confirmation email as soon as your order is shipped. Please refer to the tracking information in your shipment confirmation email for any updates on your order status.

  • Which courier will deliver my package?

    • All of our international orders are shipped via FedEx. If you prefer to have your order shipped through a different courier, please send an email to customerservice@playpits.com when you are ready to place the order and we will discuss other options.

  • Are there any additional shipping fees?

    • Shipping costs are slightly increased for international orders. Be sure to review your final order details before submitting your order to see the shipping fees for your specific order. Please note that certain discounts/ sales that we offer may not apply to international orders.

  • Contacting Customer Service

    • Our customer service team is always happy to address any and all concerns you may have about Play Pits. Should you need to contact us for any reason, please send one direct email to customerservice@playpits.com or a message through the contact form on our website.

      If you are inquiring about an order, be sure to include your order number or the associated email address. For security purposes, we ask that you refrain from sending personally secured information such as bank statements or credit/debit card details.

      Please do not send duplicate/multiple messages regarding the same matter, as this disrupts and delays the communication process for all of our valued customers. In the unlikely event that you do not receive any response within 48 business hours, we encourage you to follow up with us by sending one additional message through whichever method you did not use previously.

      It is important to note that our social media is not monitored by the same team as our customer service inquiries. All messages will be answered within 24-48 business hours in the order in which they are received. Don’t forget to add our email address to your list of approved senders so that our messages are not flagged as spam/junk/promotions.